To increase consumer protection and provide more security and transparency to consumer relations, the National Consumer Secretariat (Senacon) conducted, this year, a study to amend Decree 11,034/22, which regulates the SAC. The result was the draft of a new decree, released in November. This ebook presents the main proposed changes, which include:
- Expansion of the public subject to the decree, with the inclusion of non-regulated service providers
- Rules for meeting urgent demands
- Setting of service channel schedules and maximum waiting time
- Restriction on advertising during service
- Availability of integrated channels
- Accessibility rules
- Transfer limit during service
- Time to respond to demands
- Deadline for adapting to the new decree
Download the ebook to learn about the changes and have more clarity about the impacts that the update in legislation may bring.
